Customer Testimonials & Reviews - McLane Insurance Agency, Inc.

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Shirley is a pleasure to deal with, her knowledge and great customer service is exceptional! I totally recommend MCLANE INSURANCE AGENCY in Central falls, and she speaks perfect English and SPANISH!

Gloria Arenas

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Ana was great as always. It's always a pleasure to do business with her as she makes doing insurance so easy and painless!

Michael Connolly, Smithfield, RI, AL

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Ana was very helpful! She found savings for me without me even asking. Her responses were timely and thorough. A very positive experience!

Sheila, Barrington RI, AL

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The best insurance company I’ve ever worked with !!! I would recommend Brad and his team to anyone !!!

KJ Howe, Cranston, RI, AL

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Ana at McLane Insurance has been a wonderful representative for her agency and for Nationwide. Knowledgeable, courteous and friendly. There’s never an issue that she can’t solve.

Candy Seel, East Providence, RI

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Ana has worked with me over the years and her service is excellent. She is always available, answers my questions, and follow through in a timely manner on all communications and tasks.

Bill O'Hearn, East Hampton, NY

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Five stars for Ana. Ana answered all my questions and sent the information I requested immediately.

Thank you, Ana.

Mary Ann MacLaughlin

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Cindy was amazing! My partner and I were in the process of buying a home and Cindy helped to make the insurance shopping process an absolute breeze—we found an amazing rate and even got to bundle our auto for HALF of what we had paid before. Highly recommend seeing her for your insurance needs.

Courtney, Coventry, RI

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Ana was very helpful and provided me with all the options that could work best for me. ??????????

Ryan H, East Providence, RI, AL

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Brittany and team have done an excellent job in managing all our property and auto insurance needs. Extremely responsive to all our requests. Detailed oriented and creative in finding solutions. A top notch team!

Mary Lovejoy, Wellfleet, MA

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Thanks to Mrs Ana Rivera My transition went great. Very sweet lady . I would definitely send my family and friends to switch over and see her at Mc kane insurance in East Providence.

Norma Martinez, Providence, Rhode island , AL

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Cindy was was very helpful as usual Going miss everyone at Nationwide been with them for forty years off to Idaho Thank you for everything Sincerely Vicki Lacks

Vicki Lacks, 550 County RD Barrington RI, RI

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Good customer service which is hard to find these days. Responded to my concerns about a company she recommended and resolved my concerns.

Bruce, Daytona Beach Shores , FL

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Highly recommended!! Whatever and whenever Brad and his team always have us covered. looking for great service you found the right company. Very thankful for everything they have done including the money they saved us.

Val, Rehoboth,ma, MA

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Ana clearly understood my situation and has been patient with my many questions. In addition, she provided a comparative quote by email which we discussed the following day. Personable, good listener, informative--talk with her if you can.

Randy, N. Providence, RI

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It was a pleasure working with Cindy. She was professional, understanding, and had a lot of patience with me. She took me through all the steps and explained everything clearly. She came recommended to me and surpassed my expectations of helpful. I will be recommending her to others in the future.

Oliver, Providence, RI

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Cindy was great and made the whole process of purchasing home insurance very simple for me! Definitely would recommend.

Victoria, Warwick , RI

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Cindy, what can i say other than you were my son Travis and I angel. You know when you child goes from one state to another you need guidance , patience, knowledge and understanding from the person needing your service. I had to call, email, coordinate and everything else for my son to get RI insurance as he decided to stay in RI instead of coming back home to VA. The process was seamless, everything I called, Cindy answered and delivered. I am so thankful that you answered the phone when I first call for assistance. I understand as you mentioned you are a mother and A GREAT PROFESSIONAL. I work in the HR Office in Washington, DC (DHHS) and when I get young new hires to ask questions , I don't give up until they really understand what they need to do. I APPRECIATE YOU, AND YOUR COMPANY. PLEASE share this with you supervisor and I pray his/her heart will give you a time off award or monetary aware. May God bless you and your family. When you are miles away, you need a angel to get things done. Travis brought his first car and paying everything on his own. Ms. Crawley

Deborah Crawley, woodbridge, VA

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Cindy is the best! I had a few complicated insurance requirements that she helped navigate through and was able to get me new auto and homeowner policies at a great rate. I highly recommend her.

Ray Nunez, East Greenwich, RI

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I called today to make changes to my auto policy. Cindy made the whole process so easy! She informed me thoroughly of my choices and gave me the information I needed to make the best insurance decision for myself. I've used McLane Insurance for years and I've always had exceptional service. They prove their care and competence over and over.

Mary Chapman, South Kingstown, RI

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My husband has been with McLane for his auto insurance for almost 20 years, and has had the pleasure of working with Ana from the very beginning. Once it came time to purchase our own home together, it made sense to reach out to work with Ana once again. From start to finish Ana is attentive, knowledgeable, kind and you can tell she truly has the customers best interest at heart. We can't recommend her enough for any of your insurance needs. She's the best of the best!

Heather M, Warren, RI

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Professional & thorough - excellent experiences working with them for home/auto. C.A. Caramello

Christopher A. Caramello, EAST GREENWICH, RI

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Working with Ana at McLane Insurance Agency has been absolutely the best insurance procurement experience I have ever had. She was thorough in researching my options, clear in her explanation of the differences in quotes, knowledgeable about options within policies, and extremely responsive via email and phone. Even if she didn't save me hundreds of dollars on my home owner's and car insurance policies (she did!), I would highly recommend McLane for the level of communication and transparency they displayed.

Marlon Henry

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Good afternoon , I would like to just thank Ana for the help and Money she has saved me for almost 20+ years I had a issue that needed immediate attention and Ana found a solution for me quick and saved me money Thank you Ana for all your hard work

Chris DiCecco, Rumford, RI

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Cindy is always very responsive with all questions or concerns. She suggested switching carriers and it has saved us a lot of money for the same coverage. I highly recommended working with her if you need insurance.

Daten Cohen, Providence, RI

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Awesomely experience from start to finish! I will be using them of all my insurance needs.

Scott, Warwick, RI

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Ana at the Riverside office is absolutely amazing!!! So helpful and pleasant, she always handles all my needs!

Kendra, Riverside, RI

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Brad Mclane handles all my insurance needs ,from business, home and toys, very Knowledgeable and and helpfull at any time of the day, he recently took time out of a vacation to help me reinstate a policy i let lapse , If he is not available Tim in the office, is right there to Help, make a request of Tim and its done within the hour and he follows up with an email or a phone call back to you, I would not take my business any where else.

David Bashaw

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I was paying $200+ for years and I finally switched insurances and received a great quote from Ana. she is nice and great at what she does. She worked around my budget/ combing through policies to find the best one for me and she did. Best decision I’ve made.

Karla Ramirez

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Friendly people

Michael Andreozzi

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I wanted to compare Auto Insurance and Brittany saved us a lot of money for the same coverages. I also plan on switching my Home and Personal Catastrophe Insurance to McLane Insurance.

Nick M

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Very knowledgable and excellent communication. Always dependable, have been with the team for several years on multiple properties, projects, and autos.

Jared McLimans

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I worked with Brad McLane for my home and auto insurance and it was a really easy process...No stress at all, hes a really great guy to work with and I highly recommend him!

Ben Cardoza

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My family and I have been Insured by the Mclane Insurance Agency for over 10 years we have all been extremely satisfied with the Agency. Shirley in the Central Falls office has always been there to answer our questions and concerns about our policies and provide a wonderful customer service!

Angiie Arenas

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Mary Lou was incredibly helpful! I had spent hours doing online quotes and not being sure what policies suited my needs but in half an hour Mary Lou talked me through my options and worked out a better deal than I'd seen anywhere online. I cannot recommend McLane enough.

Paul Smith

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We shopped around before picking our insurance provider for home and auto. McLane Insurance found us the best deal by far, other's didn't even come close. So not only do we have the best deal around, but any time we need to reach out to someone, we receive a response almost immediately. McLane Insurance is incredibly responsive, professional and always focused on the customer. Wouldn't go anywhere else!

Emily Berenback

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Very happy with the service very helpful.

Rosa Evans

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I have all my insurance here. Took care of me like almost like family.

Donald Potter

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We have worked with Brad and Tim over the years and have been 100% satisfied with their service. We recently moved to Maine, and they made the transition to Nationwide Northeast seamless...assisting us get our home, auto and valuables insured with no hassle..and making sure that we got our unused RI policies refunded to boot. Well done and thanks for many years of service!

Ivar Babb

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Tim at the agency has been most helpful with new car policies, obtaining quotes on new homeowner bundles and advising which options were best for us. Very happy with customer service and Toms knowledge. Highly recommended!

Drew Estabrook

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I have been with Brad's office for years. I was basically grandfathered from my parents policy. His staff is always on point and always professional. I worked with Cindy on applying for home insurance and new car insurance. She was very responsive, professional and courteous. She helped me find the lowest rates/bundle and I am saving a great deal on my car insurance. They are a great agency!

Jaime Lynne

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Top notch agency. Customer service is second to none. Very friendly and professional. I would purchase insurance anywhere else. Very happy to be a client here.

Johnny Burton

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We have dealt with other agents, and agencies in the past and Brad and his team far surpass any of them. Their attention to detail and quick response to any issue makes a difficult situation

Cut Price Pools RI

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I have had my auto policy with Brad for 20 years and eventually all of my policies. Wouldn’t trust anyone else and have received nothing but top quality, hands on service.

Josh G

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We’ve been working with Timothy McLaughlin for years now and we will continue. He’s easy to talk to and he’s very responsive. We have our home and car insurance through them. They always find us the best prices and they make our lives easy. Thanks Tim!!!

Ester Torres

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Great customer service! Brad and the team always treat me like an actual human being, not just a policy number. They go the extra mile to make you feel taken care of- always working to find the best price and options for your needs. I made the mistake of trying out a “value” car insurance company for little while. I had a really bad experience. Happy to be back with McLane Insurance for good.

Jesse Hedberg

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I've been working with Brad for more than 15 years and have always been super happy with his service. He is always professional, available for any questions and happy to take time to explain options. Overall fantastic human and someone I trust.

Rachael M

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After many years with the same agency, I asked Brad McLane to review my business policies. Not only is he friendly and professional ...he knows his products thoroughly and saved us many dollars. I highly recommend Brad and the McLane Agency for all your insurance needs!

Steven L.

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Brad and Tim are true professionals. Always looking out for their customers needs offering only what customers need to be protected. Great agency, I'd recommend them anyday.

Stephen S

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I switched to to McLane Insurance over a year ago and was not only able to save money on my policy but Brad found me a better policy with far better benefits. He and his team was timely, responsive and professional. I highly recommend them based on my experience.

Nicholas P.

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Cindy G. was a great help! We have multiple policies with McLane Insurance and she was instrumental in policy information and making payments. We are very pleased with the service!

Cheryl, Narragansett, RI

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Fantastic service. Great attention to detail. Tim is very accommodating to your questions and specific insurance needs. I highly recommend the agency.

Stu W, Wakefield, RI

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I have worked with Ana over the years and found her to be responsive, knowledgeable, and quick to respond. I work in another state and contact her often to fix problems I have with late payments etc. Once again this week she was very helpful and saved me. This has happened all too often and I appreciate the ability to document her good work.

Bill O'Hearn, East Hampton, NY

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Hi Gary, I called your office yesterday afternoon hoping to get a last minute binder on a new car and had a great experience with Ana. She had the binder to me immediately and then she corrected a mistake on the VIN number that I made and had that to me in 10 minutes! She couldn’t have made this any easier, especially on the eve of the new year. Thank You.

Steve Thurston, Barrington , RI, AL

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Ana was a pleasure to work with. I would give six stars but five was the max!

Lawrence Young II, Cranston, RI

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I just want to say that I'm very please with Cynthia Gianetti and the service she has provide during this new purchase transaction on our 2nd residence at 50 Narragansett St, North Kingston RI. She has gone above and beyond to be helpful and remove some of the stress in purchase. I would recommend her to anyone in the future. I can't wait to meet her in person and thank her for everything she has done. Once the pandemic goes away of course. Keep up the good work and Thanks Again.

Michael Quink, North Kingston , RI

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I have been fortunate to work with Brad and McLane Insurance for the last few years. The service and the swiftness claims get answered is amazing. Outstanding team! Brian

Brian DiSalvo, Warren, RI

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My wife and I were referred to McLane Insurance Agency, Inc./ Brittany through one of my wife's co-workers. Brittany was awesome at each step in the process - from obtaining quotes, working with our mortgagor to swap homeowner policies, assisting us with some billing issues that came up through our auto carrier due to COVID and most recently by obtaining an insurance binder in a matter of minutes for a home reno we are having done. In addition to prompt, polite and helpful customer service, they obtained better homeowners and auto coverage for lower premiums. No need to search further, give McLane a call and let them help you out! You will not regret it.

John Meara, CRANSTON, RI

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Cindy Gianetti was so helpful and friendly. It had been a great pleasure working with. I would highly recommend.

Alpen Ortug, Boston, MA

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I've had the pleasure of working with the McLane Insurance Agency for 2 decades. Unfortunately, now that I've moved out of state, I will not have the opportunity to work with their talented team. If I could have made an "extra" rating star I would have. Thank you for your patient and gracious handling of my business.

Joan Jordan, Mesa, AZ

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The Best Customer Service!!!

Joanne Owen, Riverside, R.I., AL

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Timothy does an excellent job for his clients. Anytime I have a question or need help with the insurance products I've purchased, he responds quickly and works hard to meet my needs.

Mike Z

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I cant say enough about Cindy G...She was so helpful in finding me the best insurance coverage for my family while saving me a bundle! I was impressed with her extensive knowledge and professional manner. I look forward to doing business with her again!

Leslie Burns, N ATTLEBORO, MA

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Cindy was wonderful. Very professional, kind, and helpful. Highly Recommend!

Elizabeth, Attleboro, MA, AL

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Great team at the Mclane Agency. Any insurance questions or concerns I might have I know where to go. Cindy G does a great job!

Dave A, Bristol, RI, AL

I have used Brad & Nationwide for both of my businesses for 20 years as well as for my home and auto insurance. Recently we had a house fire and Brad was on site within ten minutes of me calling him. He was extremely hands on and helpful with my fire claim and has consistently checked in on us to make sure things were moving forward the way they ought to. I have always felt as though we have received great customer service from this team however when tragedy really struck I felt like we were in the best hands possible. Big thanks to the Brad McLane Nationwide team! I send people this way all the time. You should CHECK THEM OUT! PS this is a real review. I am just super grateful for their performance in our recent claim and want to spread the good word. Thanks. Highly recommended.
Brian O.

Brad McLane is a pleasure to work with and he is extremely knowledgeable on all of Nationwide’s offerings. He and his staff are always friendly, helpful and responsive with any and all inquiries. I will continue to do business with this agency for years to come.
Katie A.

Could not wish for a better, more competent, thorough team to handle my coverage. Brad is so knowledgeable and like the rest of his team is ready to answer any questions and ensure you understand what coverage you need while saving you money with eliminating unnecessary frills.
Insurance is as complicated as it is vital. I love this agency because they explain everything clearly and honestly and know how to save me money while keeping me covered.
Could not recommend more highly.
Paul B

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Cindy Gianetti was amazing & professional.... She made the process so easy. She answered all our questions and guided thru getting the right insurance for our Cape Cod summer cottage on the beach....

Diana Pecoraro, New York, NY

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ANA RIVERA is AMAZING !!! She is always kind, pleasant to do business with, and is very knowledgeable.

Janice D, Barrington, RI

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Ana Rivera is and has been a pleasure to work with. Her knowledge and professionalism was very much appreciated. She answered all of my questions and made me feel at ease.

BRITTANY, RUMFORD, RI

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Cindy G does a great job handling problems and getting things done. Thanks Cindy.

Chris S, Attleboro, AL

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In all my years as a professional in RI I have relied on Brad for many business solutions. Given the chance we has gone above and beyond anything I could have hoped for. Highly recommend McLane Insurance 10x over!

Armande Milhouse, Riverside, RI

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We had a plumbing leak in my basement office which wasn't discovered until we had a veritable flood. The McLane people got involved in our recovery immediately. They made sure everything was restored to its original condition at absolutely no cost to us. Thanks so much to your entire staff.

Donald Weilburg, Riverside, RI

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I was referred to Tim by a friend and I am delighted with the change! He carefully ensured that my auto and homeowners policies were precisely replicated and saved me hundreds of dollars. He is responsive and makes understanding insurance easy and seamless. I now have a partner who I know will help and advise me should I ever have a claim. Tim is personable and I trust his experience - great person and products!

Miss B, Riverside, RI

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Cindy, Thank you for your continued expertise on all our insurance products. You are always professional and accommodating. Tracy S

Tracy S, Attleboro, MA, MA

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The Mclane agency handles all of my insurances. I recently purchased a new boat and the marina required a binder of coverage. Cindy was extemely helpful and handled everything necessary. Great service.

Garrett M, Barrington, RI, AL

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I have been a customer of McLane Insurance for several years now and their team is exceptional!! I specifically deal with Ana Rivera, she is amazing, knows the business and always gets me the information I need right away. She has excellent customer service skills and is always trying to get you the best quote, I highly recommend her and this agency. I am very satisfied with their service and will continue to refer my family and friends!

Eusebia Baez, East Providence, RI

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Love McLane. They take care of everything for me. My rep Timothy McLaughlin is the best.

Ben Ligeri, North Kingstown, RI

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I have spoken to Mary Lou several times in a dire situation. She has been extremely helpful in solving the problem . Very efficient, pleasant, and extremely knowledgable. Hats off to Mary Lou! Ann N.

Anna Nieratko, Providence, RI

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Cindy., I appreciate your professionalism, your attention to detail, and the time you spent educating me on the best policies for my family. Thank you !

Sandra, Barrington, RI

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Cindy G was so helpful and so extremely professional with all my questions regarding my car insurance . She is quite an asset to you & your company.

Leslie, Ri, AL

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Ana Rivera has been a great help finding an affordable car insurance for myself, She’s very knowledgeable and punctual and has a great attitude when it comes to helping me. She’s just great

Ana S, North Smithfield, RI, AL

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I have spoken with Ana Rivera on multiple occasions seeking information on our multiple lines of insurance with McLane Insurance . Ana has been extremely helpful and she responds to my requests very quickly and efficient!

Heather Soares, Riverside, RI

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Both times I have spoken with Cindy, she has been kind and extremely helpful. She responded to my requests quickly!

Lisa Kirby, North Kingstown, RI

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Insurance is not an easy process, especially being 19 but with the help of this amazing insurance agency team I’ve had no troubles. Ana Rivera has helped me so much whether by setting me up to the right path or simply giving me her honest, best advice. The team is very patient with their clients and I can assure that Ana River has helped tremendously when it comes to insurance.

Deidra, East Providence, RI, RI

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Ana Rivera was very helpful and made the already very stressful process of purchasing a home a little less stressful. Thank you for all of your help.

Jeff Soares, Barrington, RI

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Multiple Cars Insurance, Boat Insurance, Home Insurance, Business Insurance, Motorcycle Insurance, Snowmobile Insurance, Life Insurance, Investment Property Insurance are just some of the Policies I have with McLane Insurance, TOP NOTCH TEAM, for all your Insurance needs!

Joe V, Barrington, RI

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Give Tim McLaughlin a call if want to save money on your insurance premiums. Bundled our home and auto and saved hundreds from what we were previously paying. Recommended him to the rest of our family and they all saved money from what they were previously paying. Prompt call backs and a clear description of your new policy given. Give him a call if you want to save some money.

Scampagnone, Warwick,RI, RI

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I've been with Brad since he started his own insurance company I have never been more pleased knowing who you are dealing with on a personal basis when it comes to insurance is one of the most important things about business and personal insurance personal insurance but the expansion of his other services has grown and he has a fantastic team I am on it and I've always been pleased to be on his list of people he started out with and it's never a hard sell to tell people about what he offers and the type of human being he is A+ A+ A+ the best

Julian forgue, Warren Rhode island, AL

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Brittany is a very efficient and dedicated agent, who has helped us navigate complex areas of insurance that were hard to understand. She’s patient and honest, and always looking out for us and our wallet. Thank you to the entire McLane team at Nationwide, where customer service is fast and friendly everytime!

Brooklin Marie, RI, AL

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